Osaka Kansai Airport Limousine Bus

• Please check your e-ticket in your email or WAUG app
• On the day of use, please present your voucher at the Kansai Airport ticket machine and scan the QR code in the E-ticket to receive your ticket.
• Please present your ticket to the bus driver or staff at the bus stop and board the bus.
• E-ticket validity period: 364 days from the date of purchase (364 days, not 365 days)
• *You can board the Kintetsu Uehonmachi-Kansai International Airport route using your smartphone without exchanging a physical ticket.

Ticket machine:

Kansai Airport Terminal 1

▲ North information counter

▲ South information counter

▲ A sales office

▲ B sales office

▲ C sales office

▲ D sales office

Kansai Airport Terminal 2

▲ A sales office

Kansai Airport Terminal 2 International Counter

▲ International counter

Waiting area in front of the south entrance on the 1st floor of Shin Hankyu Hotel (Osaka-Umeda→Kansai Airport only)

▲ Exchange is only possible in the direction from Osaka-Umeda to Kansai Airport.

Schedule:
Times vary depending on each route, so please check the official website. See more

• This product is an automatic reservation product and can be used on the same day of reservation.
• The voucher is valid for 364 days from the date of purchase (the date of purchase, not the specified date, and 364 days, not 365 days).
• Ticket exchange is only possible at Kansai Airport, and if you do not exchange for a ticket, a separate fee will be charged on-site.
• When exchanging vouchers, please prepare your own communication environment (pocket Wi-Fi, etc.)
• Depending on road traffic conditions, there may be delays beyond the scheduled time.
• We are not liable for any damages resulting from delay, except in cases of our intentional or negligent actions.
• The number of pieces of luggage that can be stored in the trunk room is 2 per person. (, total weight of 30kg or less, total volume of 0.25m³, total length of 3 sides (width, length, height) of the item is 2m or less.)
• Please do not put valuables or fragile items in your checked baggage. We are not responsible for damage or loss.
• Please refrain from eating or bringing in food that has a strong smell or makes noise on the bus.
• Please note that if you purchase multiple tickets per reservation, you can only exchange them in bulk on site.
• If you wish to exchange in installments, please make separate reservations. If you have already purchased, please cancel your existing reservation and repurchase.
• All routes from Kyoto Station Hachijo Exit to Kansai Airport require advance reservations. Please make reservations in advance by calling +81-75-682-4400 (09:00-19:00). (Japanese, English support and interpretation available)
• For advance reservations from Nara to Kansai Airport, please call +81-742-22-5110 (09:00-19:00). (Japanese only)
• From Nara to Kansai Airport, you can reserve a seat at the ticket machine on site, but if it is full, you may have to use the next round.
• Kintetsu Uehonmachi⇔Kansai Airport can be boarded by clicking on the URL screen on the voucher you received after completing the reservation without exchanging the actual ticket. (Be sure to click on the URL and follow the procedure right before boarding.)

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- Unused tickets can be canceled for free before exchange within the validity period.
- Cancellation and refund are not possible after the expiration date.
- Refunds are not possible after exchange for a real ticket.
- Cancellation/refund requests are limited to those received within business hours (Monday-Friday 10:00-18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
- Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.