Kota Kinabalu Dongmak-gol Surbang Firefly Tour

• After confirming your reservation, please check and keep the printed or mobile voucher provided by email.
• Available only on specified dates.
• Please be sure to send a confirmation response after checking the [Pick-up time information and reservation confirmation KakaoTalk] sent the day before the designated date.
• The tour begins at the designated time and pickup location after confirming the voucher, name, and number of people.

Pick-up information:
Pick-up is possible from hotels/shopping mall main gates/residences/guesthouses in Kota Kinabalu, and for some accommodations, pick-up/drop-off may be from nearby hotels.
Pick-up time may be delayed or advanced depending on hotel location and local traffic conditions.

Pick-up time:
Please be sure to send a confirmation response after checking the [Pick-up time information and reservation confirmation KakaoTalk] sent the day before the designated date.
Please arrive at the pick-up location 10 minutes before the pick-up time.

Pickup available areas:
Designated locations in Kota Kinabalu (Shangri-La Tanjung Aru / Sutera Harbor Magellan or Pacific / Hyatt Regency / Hyatt Centric / Hilton / Le Meridien / Marriott / Horizon / Holiday / Grandis / Dreamtel / The Klagan / Ming Garden / KK Sky / 63 Hotel / Gaya Center / Promenade / Sabah Oriental / Oceania / Cititel / Marina Court-Marina City / Kinabaru Daya / Jesselton Hotel / C'haya Hotel / In front of Imago Mall Coach Store / The Luma / Palace / The Jesselton / Sutra Avenue, etc.

Pick-up area may change at any time. Please inquire.

Areas not available for pickup:
Nexus / Rasaria / Klagan Regency (One Borneo) / Grand Borneo / Courtyard / Tune / Likas Condotel / Borneo Beach Villa / Ibis / Avanzio / Eminent / NO5 / Narada / Beringis / Pan Borneo, etc. Some accommodations in the area and Kota Kinabalu city, or general homes and restaurants, etc.

• Your reservation is not confirmed until you receive a confirmation voucher.
• This is a join tour that can be reserved for at least 2 people and departs when there are 4 or more participants. Please note that if the minimum number of participants is not met, the tour cannot be held and cancellation notices will be sent 2 days prior to the tour date.
• The schedule, product composition, and details may be subject to change or cancellation depending on weather and local conditions.
• If the tour is canceled due to weather or local conditions, we may notify you of the cancellation the day before or 1 hour before the tour. Please be sure to check KakaoTalk.
• The tour will proceed even in case of rain, and you must purchase your own raincoat (5 ringgit).
• The weather is based on the weather in Dongmakgol area, the tour location, not Kota Kinabalu city.
• Please prepare mosquito repellent, bug spray, and light long-sleeved clothing.
• As this is an area with many mosquitoes, pregnant women are not permitted to participate in the tour, and we recommend that infants not accompany the tour if possible.
• Additional costs may apply if the pick-up/sanding location is changed after the reservation is confirmed, and changes may not be possible depending on local circumstances.
• Vehicle pick-up/drop-off times vary by hotel and may change depending on local circumstances.
• Bulky items such as golf clubs cannot be brought onto the vehicle. If you have bulky items, you must store them at the hotel and then drop them off at the hotel. Airport drop-offs are not available.
• Airport drop-off is only available for flights departing after midnight. Expected arrival time at the airport is around 22:00, but may vary depending on local conditions.
• A simple English tour guide will be sent to you via KakaoTalk the day before your tour date. Please make sure to reply after checking the KakaoTalk guide message.
• [Pickup time information and reservation confirmation KakaoTalk] If you do not respond after confirmation or do not receive the KakaoTalk message the day before, the meeting may be delayed. Please respond, and if you do not receive the KakaoTalk message by 5 PM the day before, please contact us.
• If you purchase the Sapi Island + Dongmakgol Firefly Combo option, the Dongmakgol tour will proceed immediately after the Sapi Island tour on the same day, and you must leave Sapi Island approximately 30 minutes earlier than the original schedule. (If you wish to use a different date, please contact the emergency contact information listed on the voucher.)
• If you would like a massage after the tour, please contact the contact information at the bottom of the voucher. We will provide you with a discount coupon along with directions to the massage shop.
• Tour changes and refunds are not possible due to no-shows or late arrivals.
• We are not responsible for any disadvantages resulting from incorrectly entered information (name/contact information/date of use/pick-up/drop-off location/KakaoTalk ID, etc.) when making a reservation, or from theft or loss.
• As there is a risk of loss, please keep your valuables with you or store them safely. We are not responsible for any loss or damage.
• This tour is an overseas tour product conducted overseas, so all responsibility lies with the local tour operator, and local insurance based on local standards is applied.
• Personal travel insurance is essential when traveling abroad. Be sure to sign up for personal travel insurance separately before departing from Korea.

•Reservation for this product will be confirmed within 3 days after purchase based on business hours (Monday-Friday 10:00-18:00 / excluding Saturdays, Sundays, and public holidays).
•In case of cancellation after confirmation of reservation, the following refund policy applies.
•Before purchasing, please be sure to read the terms and conditions and purchase carefully.

•If this product is changed/cancelled after the reservation is confirmed, a fee according to the special terms and conditions will be applied pursuant to Article 5 (Special Terms and Conditions) of the Travel Terms and Conditions.

-Cancellation 21 days prior to the date of use: full refund
-If canceled 20 to 8 days before the date of use: refund after 20% deduction
-If canceled 7-2 days before the date of use: refund after 60% deduction
-Cancellation 1 day before or on the day of use: No refund


Cancellation/refund requests are limited to those received within business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
•Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.
•Based on business hours, if you request cancellation of your reservation 2 days prior to the date of use and do not use it without confirming the cancellation, or if you are unable to participate in the tour due to not meeting the pick-up time, you will be treated as a no-show (reservation canceled) and no refund will be possible.
•Be sure to send a confirmation response after checking the [Pick-up time information and reservation confirmation KakaoTalk] sent the day before the designated date.