Cebu Kawasan Canyoneering & Oslob Whale Shark Tour by WAUG Originals

• After confirming your reservation, please check and keep the printed or mobile voucher provided by email.
• Available only on specified dates.
• Please be sure to send a confirmation response after checking the [Pick-up time information and reservation confirmation KakaoTalk] sent the day before the designated date.
• The tour begins at the designated time and pickup location after confirming the voucher, name, and number of people.

Pick up location:
The lobby of the hotel you are staying at

Pick up time:
The meeting time varies depending on the hotel, and you will be notified of the exact pick-up time via KakaoTalk around 9 PM the day before the tour.

* If you do not receive a KakaoTalk message by 9 PM the day before the tour, please make sure to contact the emergency contact number through KakaoTalk. Please check the [Pick-up time information and reservation confirmation KakaoTalk message] sent the day before the designated date and send a confirmation response.

• Your reservation is not confirmed until you receive a confirmation voucher.
• If Tumalog is not available, 100 pesos per person will be refunded.
• If you make a reservation by randomly joining a team, we are not responsible for any problems that arise during the reservation process or tour.
• Schedule, product composition, and details may be subject to change or cancellation depending on weather and local conditions.
• In case of cancellation due to weather or local circumstances, we may notify you of the cancellation the day before or 1 hour before the tour. Please be sure to check KakaoTalk.
• The tour will continue even in rainy weather, and you must purchase your own raincoat.
• Vehicle pick-up/drop-off times vary by hotel and may change flexibly depending on local circumstances.
• This is a tour that requires physical movement and a lot of stamina. Please understand that the elderly and children are not permitted to participate in the tour.
• Please refrain from making a reservation if you are pregnant, have a chronic illness such as high blood pressure or heart disease, or have various health problems such as the flu, high fever, unhealthy physical condition, or poor physical condition.
• No changes, including changes to pick-up/drop-off locations, will be applied from 2 days prior to the date of use. Please be sure to confirm when making a reservation.
• Additional costs may apply if you change the pick-up/drop-off location after your reservation is confirmed, and changes may not be possible depending on local circumstances.
• Tour changes and refunds are not possible due to no-shows or tardiness.
• We are not responsible for any disadvantages resulting from information entered incorrectly when making a reservation (name/contact information/date of use/pick-up/drop-off location/KakaoTalk ID, etc.) or theft or loss.
• Due to the risk of loss or damage, we ask that you do not bring valuables or electronic devices, and it is difficult to store such items separately.
• If you bring valuables or electronic devices, we ask that you keep them with you or store them safely. Under no circumstances will we be held responsible for loss/damage. In particular, when using a camera or smartphone during the tour, please check the waterproof pack once more and use it safely.
• This tour is an overseas tour product that takes place overseas, so all responsibility lies with the local tour company, and local insurance standards apply.
• Personal travel insurance is required. Be sure to sign up for separate personal travel insurance before traveling to Korea.
• Tour-related safety information and rules are provided in the vehicle in Korean. Please be sure to read them.
• Safety accidents (drowning accidents, abrasions, etc.) may occur during tours and water play. Be sure to follow the safety rules and wear safety equipment (life jacket, helmet, etc.) to prevent unexpected accidents.
• We are not responsible for personal actions that do not follow the precautions or guide's instructions, or for accidents that occur due to personal carelessness.
• This tour requires a lot of physical strength, so you can only proceed with the tour if you are in good health. Please refrain from making a reservation if you are pregnant, have a chronic illness such as high blood pressure or heart disease, or have various health problems such as the flu, high fever, unhealthy physical condition, or poor physical condition. If you hide your health condition and proceed with the tour, you, the tour party, are responsible for any accidents or problems that occur, and the company and tour staff are not responsible.
• If you have been drinking, you cannot proceed with the tour. If you have been drinking, you must tell us through KakaoTalk consultation or a guide before starting the tour. If you hide this and proceed with the tour, you, the tour party, will be responsible for any accidents or problems that occur. We do not take responsibility.

Additional information on join tour

• Join-in tours are available when there are at least 4 people.
• If you make a reservation for less than 4 people, your reservation will be placed on a waiting list, and will be confirmed if you have 4 or more guests.
• If more than 4 people are not invited, the tour will be canceled 3 days before the designated date. Please understand.
• Please understand that if 4 or more people cancel their reservation after the reservation has been confirmed, the reservation may be put on hold or cancelled.
• When booking a join tour for 2 or less people, a meeting will be held at the local airport at 2 am, so you must arrive there within that time to participate in the tour. (You cannot participate in the tour if you board a flight arriving after the meeting time.)
• Due to the nature of the join-in tour, sudden cancellation may cause inconvenience to other confirmed guests, so please make your reservation carefully.
• For the join-in tour, you ride in a vehicle with other bookers. Inconveniences may arise while riding with other people. If you are sensitive to this, we recommend a solo tour.
• It is difficult to provide assistance if you are unable to share photos and videos taken during the join-in tour. If you would like to share photos with other customers on the day of the tour, please register your contact information directly.

Pick-up usage information

• Pick-up and drop-off is only available at resorts, hotels, and spa shops in the Mactan and Cebu City areas.
• Even in areas where pick-up is possible, pick-up and drop-off may not be possible for some accommodations such as some hotels, Airbnb, and guesthouses. In this case, please understand that pick-up and drop-off will take place at an adjacent hotel.
• For pick-up and drop-off from more than one hotel, additional charges apply for each additional location. (An additional 300 pesos is added per location, and the additional fee may vary.)
• If you want to take the tour right after arriving at the airport, pickup will be from the airport. For condo areas in Mactan Newtown, pickup will be in front of McDonald's in Newtown.
  (*Airport pickup may be changed to the Waterfront Hotel Casino lobby next to the airport depending on airport conditions)
• Please check the [Pick-up time information and reservation confirmation KakaoTalk] sent one day before the designated date and send a confirmation reply.
• [Pick-up time information and reservation confirmation KakaoTalk] If you do not respond after confirmation or do not receive a KakaoTalk message the day before, the meeting may be delayed. Please be sure to respond. If you do not receive a KakaoTalk message by 8 PM the day before, please contact the emergency contact number through KakaoTalk.
• Pick-up time may vary depending on local conditions such as hotel location, traffic, and weather.
• The vehicle will inevitably depart 10 minutes after the pickup time announced through KakaoTalk. If you are late, you will be treated as a no-show, so please come to the pick-up location 10 minutes before the pick-up time.

•Reservation for this product will be confirmed within 3 days after purchase based on business hours (Monday-Friday 10:00-18:00 / excluding Saturdays, Sundays, and public holidays).
•In case of cancellation after confirmation of reservation, the following refund policy applies.
•Be sure to read the terms and conditions before purchasing and purchase carefully.

•If this product is changed/cancelled after the reservation is confirmed, a fee according to the special terms and conditions will be applied pursuant to Article 5 (Special Terms and Conditions) of the Travel Terms and Conditions.

[Individual tour refund fee]
Immediately after confirmation of reservation~
-Cancellation 21 days prior to the date of use: full refund
-If canceled 20 to 8 days before the date of use: refund after 20% deduction
-If canceled 7-2 days before the date of use: refund after 60% deduction
-Cancellation 1 day before or on the day of use: No refund

[Join Tour Refund Fee]
Immediately after confirmation of reservation~
-If canceled 8 days before the date of use: refund after 40% deduction
-If canceled 7-5 days before the date of use: refund after 60% deduction
-Cancellation 4 days before or on the day of use: No refund

Cancellation/refund requests are limited to those received within business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
•Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.
•Based on business hours, if you request cancellation of your reservation 2 days prior to the date of use and do not use it without confirming the cancellation, or if you are unable to participate in the tour due to failure to meet the pick-up time, you will be treated as a no-show (reservation canceled) and no refund will be possible.
•Be sure to send a confirmation response after checking the [Pick-up time information and reservation confirmation KakaoTalk] sent the day before the designated date.