Swiss Alps Night Sledding

• Please check your mobile voucher in your email or Wag app
• You can use it by presenting the mobile voucher at the meeting point.
• Valid only on the specified date

Meeting Point:

Pick up at designated locations in Interlaken
After confirming your reservation, please check the exact pick-up location on your voucher.

- Outdoor Headquarters (HQ)
- Outdoor store 2
- Outdoor rafting base
- Interlaken WEST
- Interlaken Ost Station (Interlaken OST)
- Wilderswil Train Station
- Neuhaus Parking Area
- Backpackers Villa
- Stadthaus Unterseen

* For those staying in Grindelwald or Lauterbrunnen, pick-up will be from 'Interlaken Ost Station'.

Meeting time:
6pm
Please arrive 15 minutes before the meeting time.

• Preparation
  - Warm, waterproof winter clothing (we recommend a parka or waterproof jacket rather than a coat)
  - Gloves, hat, and shoes are required.
  - Non-slip winter shoes (control the sled with your feet). Hiking boots are recommended.
  - Sunglasses, sunscreen, camera
• Winter clothing rental is available at the outdoor main store before the tour starts. (Waterproof pants 20 francs, waterproof jacket 20 francs, waterproof shoes 10 francs)
• Boot rentals are available starting from size 210.
• Minimum weight is 25kg and maximum weight is 125kg, minimum age is 10 years old (children under 12 years old must be accompanied by a guardian).
• This activity is conducted in English and is a group tour with international travelers.
• Basic physical fitness is essential! In particular, health conditions such as eye surgery, high blood pressure, chronic ear disease with balance problems, heart problems, epilepsy, increased cardiovascular risk, neurological problems, whiplash injuries, and pregnancy are excluded from participation in activities or tours.
• If the activity must be terminated early due to a participant's lack of fitness or inadequate equipment (especially personal equipment brought by the participant), all claims for reimbursement will be forfeited.
• This product is only available from December to April (depending on snowfall)
• Of the total 3 hours, sledding takes 1 hour.
• Before the tour begins, you will receive a safety briefing from a professional guide, and your guide will be with you throughout the tour.
• The sled stops every now and then to come down together without anyone getting left behind.
• Outdoor trips may be cancelled due to bad weather. However, it is very difficult to accurately predict the weather on the day of the activity. We always conduct trips in compliance with safety regulations.
• Please make sure to provide local contact information in case the company needs to contact you due to bad weather. If the activity is proceeding normally, you will not be contacted separately.
• If your trip cannot proceed due to weather, you can rebook 100% free of charge or get a 100% refund.
• We recommend that you purchase travel insurance to prepare for any unexpected events while traveling abroad.
• Your reservation is not confirmed until you receive a confirmation voucher.
• Changes and refunds are not possible due to no-shows or late arrivals.

- Cancellation and refund requests can only be made 48 hours prior to the trip time.
- If the trip cannot proceed due to weather, 100% free rebooking or 100% refund is available.

• Cancellation/refund requests must be received during business hours (Monday to Friday 10:00~18:00 / excluding Saturday, Sunday, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours).
• Reservation cancellation and refund requests must be made during business hours and then confirmed.