7-Day JR West Sanyo-San'in Area Pass + Yamaguchi Joy Pass (5 Facilities)

[JR Sanyo Sanin Pass 7-day ticket]

• Purchase a product
• Send mobile voucher by email
• On the day of use, present your passport and mobile voucher at the ticket exchange office to receive your ticket.
• Use at automatic ticket gate after exchange
• Voucher validity period: 90 days from purchase date

How to exchange tickets:
You can check it on the official website.
Go to the official website

Ticket Exchange Location:
You can check it on the official website.
Go to the official website

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[Yamaguchi Joy Pass 7-day pass]

• Purchase a product
• Send voucher by email
• Visit each facility and present your voucher QR code
• Voucher validity before use: Until March 2, 2025
• Voucher validity period after use: 7 days from the date of use

Please check the official website for information on each facility's business hours and closing days.
Please check the official website before use as available facilities may be closed without prior notice.

The locations for participating in the Yamaguchi Joy Pass Survey Event are as follows.

address :
Hagi Tourist Information Center
602 Emukai, Hagi, Yamaguchi 758-0061 Japan
View on Google Maps

or

Higashihagi Station Tourist Information Center
2997 Chinto, Hagi, Yamaguchi 758-0011 Japan
View on Google Maps

* If you participate in this survey event, you can enter the Hagi Museum, Hagi Meirin Academy, and Hagi Castle Ruins (Shizuki Park) for free, and the number of Joy Passes will not be deducted.
* This event is limited to 1,000 people and will end when the number of participants is reached.

• This product is an automatic reservation product and can be used on the same day of reservation.
• This product cannot be used by Japanese nationals, long-term residents, or permanent residents. It is only available to short-term tourists.
• Cancellation is only possible if both the JR Sanyo San'in Pass and the Yamaguchi Joy Pass are unused. If even one has been used, cancellation is not possible.
• The JR Sanyo San'in Pass voucher is valid for 90 days from the date of purchase.
• The JR Sanyo San'in Pass actual ticket can be issued at the ticket window (Midori-no-madoguchi) or through the green machine. You can specify a date up to one month after the issuance date.
• After exchanging the JR Sanyo San'in Pass for a real ticket, cancellation is not possible. Please inquire at the local ticket office. (Not possible after use has begun.)
• Once you receive your JoyPass voucher via email, the voucher is valid until March 2, 2025.
• Joypass vouchers are valid for 7 days from the first use (ex. 1/1 first use → 1/1 ~ 1/7)
• If you purchase 2 tickets with one reservation, the validity period will remain the same for 7 days from the time of first use of the 2 tickets.
• ex) Purchase 2 tickets on January 1st → Use 1 of the 2 tickets on January 10th and both tickets will be treated as first-use tickets within 7 days → The validity period for both tickets ends on January 16th.
• ex) If you purchase the ticket on January 1st and use the first facility on March 1st, the ticket can only be used on March 1st-March 2nd.
• Unused vouchers can be cancelled free of charge within the validity period, but cancellation is not possible after use of even one facility.
• No refunds will be given even if there are unused facilities.
• If you purchase multiple tickets in one order, they will all have the same validity period. You cannot purchase two tickets at once and use them on different dates.
• If you purchase multiple passes at once, the same validity period applies to all purchased passes, so if one person wants to use multiple passes, please purchase them separately. (Ex. Purchase 2 passes and start using only 1 pass. If you use 1 pass for 7 days and try to use another pass from the 8th day, the same validity period applies, so the unused pass will expire and cannot be used.)
• For more details, please check the official website. Go to Sanyo Sanin Pass website / Go to Yamaguchi Joy Pass

Both products can be canceled only if they are unused. Partial cancellation is not possible / Cancellation and refund are not possible even after exchange for forfeited tickets.

• Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.