Cebu Ocean Spa Return Package

• Use mobile voucher
• Present mobile voucher on site on the day of use
• The voucher is only valid on the specified date.

Meeting Point:
Free pick-up within Mactan area

* Excluding free pickup and drop for areas such as Airport, Sheraton, Dusit Thani, Parla, and Lantau (additional costs apply)
* Free pick-up and drop-off available within J Park, Plantation Bay, Maribago Blue Water, and Mactan New Town.

Meeting time:
The meeting time will be notified individually via KakaoTalk.

* Resort pick-up time will be informed upon prior consultation.
* Please arrive 5 minutes earlier than the scheduled pickup time and wait.

• Your reservation is not confirmed until you receive a confirmation voucher.
• When using the massage, please remove all jewelry such as necklaces and earrings and store them in your bag.
• The massage consists of a 90-minute stone massage, which can be changed to 120 minutes by paying the difference on site.
• You can change the stone massage option to dry/lotion/oil. However, it is difficult to refund the difference.
• A 90-minute growth massage is included when purchasing the child option.
• Preschool children are eligible until elementary school age.
• Check-in time for the return pack room is from 7 PM.
• The return pack is a package product with a discount, so a partial refund will not be issued even if some of the products are not used.
• Changes in flight schedules and incorrect flight information are attributable to the user, so refunds are not possible due to these changes.
• Refunds are not possible in case of itinerary cancellation due to delayed flight departure or flight schedule cancellation.
• Bringing suitcases or food into the room is prohibited.
• Sleepwear and separate blankets are not provided.
• When going to Cebu City, we will call a Grab (taxi) separately. (individual burden)
• Free pickup is available for J Park, Plantation Bay, Maribago Blue Water, and Mactan New Town areas.
• For pick-up within the Shangri-La/Solea/Airport/Sheraton/Movenpick/Dusit Thani/Parola/Lantau area, an additional fee will be charged per team depending on the distance.
• Airport drop-off is available at 10:30/11:30 PM, and if you wish to use a private vehicle after these times, an additional fee of 500 pesos per team will be charged.
• Shangri-La/Solea pickup costs 150 pesos per team per way.
• Sheraton/Movenpick pickup costs 200 pesos per team one way.
• Dusit Thani/Parola/Lantau pickup costs 300 pesos per team per way.

- 10 days prior to use date: 100%
- 6 to 9 days prior to use date: 50%

• Cancellation/refund requests are limited to those received during business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.