Kota Kinabalu: Surim Firefly Tour

• Use mobile voucher
• Present mobile voucher on site on the day of use
• The voucher is only valid on the specified date.

Meeting Point:
1. In front of Imago Mall main gate
2 nd Floor, Imago Shopping Mall, KK Times Square Ph.2,Off, 1, 88100 Kota Kinabalu, Sabah, Malaysia
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2. Hotels or tourist attractions in downtown areas

* Pick-up times vary by pickup location and may vary depending on local conditions such as weather and traffic.
* Please indicate the exact pick-up and drop-off location when making a reservation.

Meeting time:
Please check the pick-up time information and reservation confirmation via KakaoTalk, which will be sent the day before the designated date, and be sure to send us a confirmation reply.

* Please arrive 10 minutes earlier than the scheduled pickup time and wait.

• Minimum departure number is 2 people. If the number of guests is not sufficient, the tour will not be possible, and cancellation will be advised 2 days prior to the designated tour date.
• Schedule, product composition, and details may be subject to change or cancellation depending on weather and local conditions.
• In case of cancellation due to weather or local circumstances, we will notify you of the cancellation via KakaoTalk the day before the tour or before the start of the tour.
• The tour will continue even in rainy weather, and you must purchase your own raincoat. (5 ringgit)
• The weather is based on the weather at the firefly tour location, not downtown Kota Kinabalu.
• This tour does not include meals.
• Reservations are also required for infants under 23 months of age. (Free for infants under 23 months/no massage)
• Due to the nature of the firefly tour, there are many mosquitoes, so pregnant women cannot participate in the tour, and it is recommended that very young infants not accompany the tour if possible.
• Please understand that massage is available for ages 48 months and older. For children under 47 months, please select the Amazon tour option without massage.
• Massages are carried out at Pink Moon or Paradise, and may be carried out at other massage shops depending on local circumstances.
• If you would like to change from a foot massage to a full body massage, you must inquire and make a reservation in advance, and additional costs will apply on site.
• Please prepare mosquito repellent, bug medicine, and light long-sleeved clothes.
• Tour changes and refunds are not possible due to no-shows or tardiness.
• No changes, including changes to pick-up/drop-off locations, will be applied from 2 days prior to the date of use. Please be sure to confirm when making a reservation.
• We are not responsible for any disadvantages resulting from information entered incorrectly when making a reservation (name/contact information/date of use/drop-off location/KakaoTalk ID, etc.) or theft or loss.

[Pick-up/sending information]

- Areas available for sanding:
Designated locations in Kota Kinabalu (Shangri-La Tanjung Aru / Sutera Harbor Magellan or Pacific / Hyatt Regency / Hyatt Centric / Hilton / Le Méridien / Marriott / Horizon / Holiday / Grandis / Dreamtel / The Klagan / Nexus / Rasaria / Grand Borneo / One Borneo / Ming Garden / KK Sky / 63 Hotel / Gaya Center / Promenade / Saba Oriental / Oceania / Cititel / Marina Court-Marina City / Kinabaru Daya / Jesselton Hotel / C'haya Hotel / Imago Mall Kochi Store front / Surya Sabah Mall / Jeseolton Duty Free Shop / The Ruma / Palace / The Jeseolton / Sutra Avenue, etc.)

- Areas that cannot be sanded:
Areas outside Kota Kinabalu (Courtyard / Tune / Likas Condotel / Borneo Beach Villa / Ibis / Avangio / Eminent / NO5 / Narada / Beringis / Pan Borneo, etc.) and some accommodations or general homes and restaurants in Kota Kinabalu city, etc.

• Additional costs may apply if you change the pick-up/drop-off location after your reservation is confirmed, and changes may not be possible depending on local circumstances.
• Vehicle pick-up/drop-off times may vary depending on local circumstances.
• Bulky luggage such as golf clubs cannot be brought on board the vehicle.
• It is difficult to make a massage reservation for pregnant women and herniated disc patients, and massage reservations may be canceled on site.
• Please check the pick-up time information and reservation confirmation via KakaoTalk, which will be sent the day before the designated date, and be sure to send us a confirmation reply.
• If you do not respond after checking the pickup time information and reservation confirmation KakaoTalk message, or if you do not receive the KakaoTalk message the day before, the meeting may be delayed. Please reply.
• If you do not receive a KakaoTalk message by 5pm the day before the meeting, please be sure to contact us.
• After the tour, you can be dropped off at a designated location in Kota Kinabalu or at the airport.

-Cancellation 21 days prior to the date of use: full refund
-If canceled 20 to 8 days before the date of use: refund after 20% deduction
-If canceled 7-3 days before the date of use: refund after 60% deduction
-Cancellation 2 days before or on the day of use: No refund

• Cancellation/refund requests are limited to those received within business hours (Monday to Friday 10:00~18:00 / excluding Saturdays, Sundays, and public holidays). Cancellations received outside of business hours will be processed on the next business day (based on business hours). It's possible.
• Reservation cancellation and refund requests must be made within business hours and confirmation of cancellation must be received.